Refund Policy
Effective date: November 1, 2026
Breaking Equity, Inc. d/b/a Zoro ("Zoro," "we," "us") offers a full refund on annual plans if you ask within 14 days of the initial purchase or of any annual renewal. Monthly plans are not refundable. This Refund Policy is part of, and is incorporated into, the Zoro End User License Agreement (the "EULA"). Effective date: November 1, 2026.
At a glance
| Plan | Refund window | After the window |
|---|---|---|
| Monthly subscription | None | No refund; access continues through the end of the paid month |
| Annual subscription, initial purchase | 14 calendar days from the charge date | No refund or partial refund; access continues through the end of the annual term |
| Annual subscription, renewal | 14 calendar days from the renewal charge date | No refund or partial refund; access continues through the end of the annual term |
1. Monthly subscriptions
Monthly subscription fees are non-refundable. When you pay for a month, you have access to your plan for that full monthly billing period.
If you cancel, your subscription will not renew, and you keep access until the end of the month you already paid for. We do not issue refunds or credits for partial months, unused time, or unused features or credits.
2. Annual subscriptions
Initial purchase. If you buy an annual subscription and ask for a refund within 14 calendar days of the charge date, we will refund the full annual fee.
Renewals. Annual subscriptions renew automatically unless you cancel. If you ask for a refund within 14 calendar days of a renewal charge, we will refund the full renewal fee.
After the 14-day window. Once the 14-day window for a charge has passed, that charge is non-refundable. We do not issue partial or prorated refunds or credits for the unused part of an annual term. If you cancel after the window, your subscription will not renew, and you keep access until the end of the annual term you paid for.
What happens when we issue a refund. When we refund an annual charge, your access to the paid plan ends when the refund is processed, and your account moves to the free tier, if one is available.
Upgrades and plan changes. If you switch from a monthly plan to an annual plan, or upgrade to a higher annual tier, the 14-day window starts from the date of the new annual charge.
3. Cancellation and automatic renewal
You can cancel at any time in the app or on the web under Settings > Subscription > Cancel subscription. Cancelling stops future renewals. It does not by itself trigger a refund; to get one, you must ask within the applicable window (Section 4).
For annual subscriptions, we will email you a renewal reminder 15 to 45 days before your term renews. The reminder will state the renewal date, the renewal price, and how to cancel. We will also tell you in advance about any change to your subscription price.
4. How to request a refund
Email support@zoro.trade from the address on your Zoro account, with the subject line "Refund request," within the applicable 14-day window. Include your Zoro username and the date of the charge.
We treat a request as on time if we receive it within 14 calendar days of the charge. Approved refunds go back to the original payment method, usually within 5 to 10 business days, depending on your bank or card issuer.
5. Other terms
App store purchases. If you subscribed through the Apple App Store or Google Play, that store processed your payment, and its refund policy applies. Zoro cannot issue refunds for those purchases. Request a refund from Apple or Google directly.
Billing errors. If you were charged more than once for the same period, or charged after you cancelled, contact us and we will refund the incorrect charge, regardless of the 14-day window.
Service issues. At our discretion, we may offer a refund or credit if the service was materially unavailable for an extended period. Any such refund or credit is a one-time accommodation and does not change this policy.
Chargebacks. Please contact us before disputing a charge with your bank. We may suspend an account while a chargeback is pending.
Promotional and discounted plans. Discounted or promotional subscriptions follow this policy unless the offer terms say otherwise. Refunds are limited to the amount you actually paid.
Applicable law. Nothing in this policy limits any right to a refund that you have under applicable law. Where the law in your location gives you more rights, those rights apply.
Changes to this policy. We may update this policy. Changes do not apply to charges made before the change takes effect. We will post the updated policy with a new effective date and notify subscribers of any material change.
Contact. Breaking Equity, Inc. d/b/a Zoro, 3435 Wilshire Blvd, 14th Floor, Los Angeles, CA 90010 · support@zoro.trade